CUSTOMER SATISFACTION SURVEY - Breakthrough Marketing, Inc

Thank you for your recent business! We have found our customers to be consistently the best in the world and almost without fail, you make our job a delight. We appreciate you and don't take you for granted.

Would you mind taking just a moment to fill out our satisfaction survey? It helps us to know what we are doing well and how we can improve our service in the future. And at the end, let us know if we may quote you.

Sincerely,
Karen & Tom Quiner

CUSTOMER SATISFACTION SURVEY

Your Name

Company Name

Email

Phone Number

How easy or difficult was the process for you?

How satisfied were you with the service you received?

Not Satisfied

Somewhat Satisfied

Very Satisfied

I Couldn't Be More Satisfied

How quickly were your calls answered?

They were slow getting back to me.

I usually got a call back in the same day.

If I didn't reach them on the first try, they called back very quickly.

How well did we convey that we cared about your satisfaction?

	I didn't feel you cared at all about my satisfaction.
	I felt like the level of concern about my job was average
	You made it obvious that you wanted me totally satisfied with the end result.

How likely would you be to recommend Breakthrough Marketing?

Would not recommend

Might recommend

Definitely would recommend Breakthrough Marketing

10.

Can you tell us why you would or would not recommend us?

11.

How satisfied were you with the end product?

Not at all satisfied

Somewhat satisfied

Completely satisfied

12.

Can you tell us why? Be as descriptive as possible.

13.

In your own words, please tell us more about your experience with Karen & Tom and Breakthrough Marketing. Please be as descriptive as possible.

14.

How can we better serve you in the future?

15.

May we quote you?

YES

16.

Your initials

Thank you.

Last Updated: 4/27/10